Privacy Policy

When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about your drain or plumbing issue.

When you browse our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the time you spend on each page.

We do not collect payment card details through this website. If you pay by card in person or over the phone, your payment information is handled securely by our payment processor.

We use your contact details to schedule your service, send appointment reminders, and follow up after the job is done. If you call us, we use your number to reach you about your request.

We use the address you provide to send our technicians to the right location. We use the details about your drain issue to prepare the right tools and parts before we arrive.

We use website usage data to understand which pages are helpful and to improve our site. We may also use your information to send you occasional service updates or offers, but only if you have asked us to.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site remember your preferences and understand how you browse.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.

We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data like page views, session duration, and referral sources.

We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only receive the information needed to perform their service, and they are required to protect it.

We do not sell your personal information. We share it only with the service providers who help us run our business, such as scheduling software, payment processors, and analytics providers.

We may disclose your information if the law requires it, if we need to protect our rights or safety, or if we are involved in a merger or sale of the business. In those cases, we will take steps to protect your information.

We keep your contact and service records for as long as needed to provide our services, comply with tax and legal requirements, and resolve any disputes. When we no longer need your information, we delete it or make it anonymous.

Website analytics data is kept for a shorter period, typically 26 months, unless a longer period is required for security or reporting.

We use reasonable administrative, technical, and physical safeguards to protect your information. This includes secure servers, restricted access to customer records, and staff training on handling personal data.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please call us instead of sending sensitive details by email.

You have the right to ask us what personal information we hold about you. You can also ask us to correct it, delete it, or stop using it for marketing. We will respond to your request within a reasonable time.

To exercise any of these rights, contact us using the phone number or email address below. We may need to verify your identity before we act on your request.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.

If we make a major change, we will make it clear on our website. We encourage you to review this page periodically to stay informed.